Customer Success Internship (all genders)

Remote or optional in our offices in Munich or Berlin

Full-time

Intern / Student

About us

We are TradeLink. Changemakers for the world’s backbone of global trade – B2B supply chains.‍

TradeLink is our answer to our initial question of what the most exciting company in the world would look like. We are building the collaboration layer for one of the largest, most fragmented and physically complex industries in the world and we are reinventing what B2B software looks like along the way together with people who simply love what they do. In the past 6 months, we ignited the network and grew x-fold on all exciting metrics (people, usage, partners) and recently closed our €12mn Series A led by Insight Partners and our existing investors Point Nine and Fly Ventures. Join our crazy ambitious team to tackle the core problems of a trillion-dollar industry and work alongside the most humble, talented and passionate.

Read more about us and what it's like to work at TradeLink.

Your responsibilities

We're looking for a full time Customer Success Intern (all genders) to join our team remotely or in our optional offices in Berlin, Munich or Bremen for 5-6 months. Together with our Customer Experience Team you will represent TradeLink and help customers make the most of their experience with our supply chain collaboration platform.

You'll get the chance to

learn and understand the needs of the customers to help them exploit our software
support in developing and implementing new customer communication channels and growth strategies
own strategically significant projects (OKR setup) and collaborate with different teams to minimize client churn
be part of the team that is the first point of contact for our users and that is responsible for an excellent platform experience
help to optimize our content offering to drive user adaption with reportings, statistics, client portfolios, and internal dashboards

What you need to succeed

You are currently pursuing or already have a Bachelor's or Master's degree in Business, Economics, or any comparable subject
You have first experience in fast-paced environments (e.g., logistics, consulting, start-ups, etc.)
You work in a structured manner and enjoy analyzing, documenting and questioning existing processes
You have a talent for communication and want to work on solutions with our customer
You are a strong team player with a hands-on mentality and like to achieve goals collaboratively
You are business fluent in German and English

What's in it for you

Being part of an exceptionally fast-growing product-led venture that's up to something big
A job and a team full of passion. Working alongside enthusiastic people motivates us and gives us gratitude
You will have lots of autonomy, flexible working hours, and a remote-first setup (optional offices in Munich and Berlin)so you can work from anywhere in Germany
An extremely steep learning curve - we support your continuous development through individual learning opportunities, a diverse and international team of experts as well as experienced founders
With regular team events, we encourage our teams to connect within and outside of work for a great spirit
A phenomenal company culture, both remote and in our optional offices

If you aren't completely confident that you meet our criteria, we recommend just taking the chance and applying anyway! Curiosity, passion for digital disruption, eagerness to learn, a collaborative spirit, and a growth mindset are most important to us.
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TradeLink strongly believes in the power of diversity and is highly committed to providing a respectful, safe, and welcoming environment for everyone who works here or with us.